Last Updated: September 9, 2026
Hammer Auctions respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Hammer Auctions collects, uses, stores and discloses personal information when you visit our website, register for an auction, buy or sell assets through us, contact us, or otherwise interact with our business.
1. About Hammer Auctions
Hammer Auctions is an Australian-owned auction and asset disposal business servicing clients and buyers across Australia.
For the purposes of this Privacy Policy, “Hammer Auctions”, “we”, “us” or “our” refers to Hammer Auctions and its associated business operations.
Contact:
Hammer Auctions
Phone: 0427 233 755
Email: hello@hammerauctions.com.au
Website: hammerauctions.com.au
2. What Personal Information Do We Collect?
Depending on how you interact with us, we may collect personal information including:
- Your name
- Business or company name
- Postal and physical address
- Email address
- Telephone or mobile number
- Auction account and registration details
- Buyer or seller information
- Information about assets you wish to buy or sell
- Payment and transaction information
- Communication and enquiry details
- Information you provide through forms on our website
- Information required to process an auction transaction
- Any other information you voluntarily provide to us
We may also collect information about how you use our website, including your IP address, browser type, device information, pages visited and other website usage information.
Where possible, we collect information directly from you.
3. How Do We Collect Your Information?
We may collect personal information when you:
- Create or use an online auction account
- Register to bid
- Buy an item through an auction
- Sell assets through Hammer Auctions
- Submit a seller enquiry or contact form
- Request an auction quote
- Contact us by phone, email or social media
- Subscribe to communications or updates
- Visit or use our website
- Attend an onsite auction or inspection
- Otherwise interact with Hammer Auctions
We may also receive information from third-party service providers involved in providing our auction, website, marketing, payment or technology services.
4. How Do We Use Your Information?
We may use your personal information to:
- Process auction registrations and accounts
- Facilitate buying and selling through our auctions
- Communicate with buyers and sellers
- Process enquiries and requests
- Arrange asset inspections, collections and deliveries
- Process invoices and payments
- Provide auction and asset disposal services
- Market and promote assets for sale
- Send information about upcoming auctions and services
- Maintain our customer and seller records
- Improve our website and services
- Prevent fraud, misuse or unauthorised activity
- Meet our legal and regulatory obligations
- Resolve enquiries, complaints or disputes
- Carry out other purposes reasonably necessary to operate our business
5. Auction & Third-Party Services
Hammer Auctions may use third-party technology and service providers to operate parts of our business.
This may include providers of:
- Online auction software
- Website hosting
- Payment processing
- Email and communications
- Customer relationship management
- Website analytics
- Digital advertising
- Social media platforms
- IT and security services
Where necessary, we may provide relevant personal information to these providers so they can perform services on our behalf.
For online auctions, your information may be processed through our third-party auction software provider.
6. Marketing & Communications
With your consent, or where otherwise permitted by law, we may use your contact information to send you information about:
- Upcoming auctions
- New auction listings
- Machinery and equipment for sale
- Clearing sales
- Hammer Auctions services
- Other information we believe may be relevant to you
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
7. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
- Auction and technology service providers
- Payment processors and financial institutions
- Website and IT providers
- Marketing and advertising providers
- Professional advisers
- Accountants and legal advisers
- Transport or logistics providers where required
- Government authorities or regulators where legally required
- Other parties where you have provided consent
We will only disclose personal information where we have a legitimate business purpose, your consent where required, or where disclosure is otherwise permitted or required by law.
8. Information Security
Hammer Auctions takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use appropriate administrative, technical and organisational measures where reasonably practicable.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own account information, including keeping passwords and login details confidential.
9. Cookies & Website Technologies
Our website may use cookies and similar technologies to help us:
- Operate the website
- Remember preferences
- Understand website usage
- Improve website performance
- Measure advertising and marketing activity
- Provide relevant content and advertising
You can generally adjust your browser settings to refuse or limit cookies. However, doing so may affect some website functionality.
10. Third-Party Websites
Our website may contain links to third-party websites, including auction platforms, social media platforms and other services.
Those websites have their own privacy policies and terms of use.
Hammer Auctions is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
11. Accessing Your Personal Information
You may request access to personal information we hold about you, subject to applicable laws.
If you believe information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.
To make an access or correction request, contact us using the details below.
Email: hello@hammerauctions.com.au
Phone: 0427 233 755
We may need to verify your identity before processing a request.
12. Retention of Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes and comply with legal, accounting and regulatory requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
13. Overseas Disclosure
Some of our third-party technology and service providers may store or process information outside Australia.
Where personal information is transferred or stored overseas, we will take reasonable steps to ensure that appropriate privacy and security protections are in place where required by applicable law.
14. Privacy Enquiries & Complaints
If you have a question, concern or complaint about how Hammer Auctions handles your personal information, please contact us.
Hammer Auctions
Phone: 0427 233 755
Email: hello@hammerauctions.com.au
We will consider your enquiry and work with you to resolve the issue where possible.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The latest version will be published on our website with the updated date shown at the beginning of this policy.
16. Contact Us
If you have any questions about this Privacy Policy or how Hammer Auctions handles personal information, please contact us.
HAMMER AUCTIONS
Phone: 0427 233 755
Email: hello@hammerauctions.com.au
Website: hammerauctions.com.au
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